FAQ

Will the phone case affect wireless charging

Most modern phone cases are designed to be compatible with wireless charging. However, thicker cases or those made of certain materials may interfere with wireless charging capabilities.

Are there phone cases that offer both style and protection?

Yes, there are phone cases available that combine stylish designs with durable protection. Look for cases that offer a good balance between aesthetics and functionality.

How do I know if a phone case will fit my phone model

When purchasing a phone case, make sure to check the product description to see if it is compatible with your specific phone model. Most phone case manufacturers provide cases for popular phone models.

Are there eco-friendly phone case options available?

Yes, there are eco-friendly phone case options made from sustainable materials like bamboo, recycled plastics, or biodegradable materials. Consider choosing an eco-friendly phone case to reduce your environmental impact.

How often should I replace my phone case?

It’s recommended to replace your phone case whenever it shows signs of wear and tear, such as cracks, loose fitting, or discoloration. Regularly inspect your phone case to ensure it is providing adequate protection to your device.

Does your merchandise adhere to international safety protocols? For instance, does it comply with the EU's REACH standards?

We acknowledge your concerns. Ensuring our merchandise aligns with international safety protocols stands as one of our primary objectives. We are committed to guaranteeing that our products meet the relevant regulations and standards on a global scale, including the EU’s REACH standards. REACH denotes the EU’s regulation concerning the registration, evaluation, authorization, and restriction of chemicals, and we will ensure our products meet its requisites. Should you have any specific inquiries or require further information, please feel free to consult us at your convenience.

Help! I've received someone else's order?

Should you find yourself in possession of another person’s order, kindly reach out to our customer service team immediately. You may contact us through the designated page on our website or via email. Please furnish the order number and your contact details, and we shall promptly address this matter for you.

My order has been refused—should I place a new one?

If your order has been declined, our customer service team stands ready to assist you.

My parcel has been returned to the sender. What should I do now?

Some customers may encounter tracking status indicating a return-to-sender scenario. This signifies that the parcel could not be delivered and is presently en route back to our facility.